An initial consultation takes around 30 minutes and includes a review of health history, assessment of current diet and nutrition and advice to help get you started towards improved eating and lifestyle habits.

A doctors referral is not required for you to have a consultation with our Accredited Practising Dietitians, however, some patients are eligible for up to five consultations under a government funded Health Care Plan. Ask your GP if you are eligible.

Yes, depending on your level of cover you may be entitled to a rebate from your private health fund.

The Dietitian will provide the consultation by phone or video call
Thereafter and where applicable, the information provided during the consultation will be provided via email (or posted if preferred)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags/labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at reception@dietbydzyne.com.au. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at reception@dietbydzyne.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), as well as products and services such as consultations and menu plans. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The most efficient method to ensure you get what you want is to request a return for the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All orders over $140 include free shipping
A shipping fee of $ 14.00 applies for orders below $140
If you are outside Australia and would like to place an order, please contact our friendly team
Telephone 08 9201 5100
Email reception@dietbydzyne.com.au

Orders will be despatched within 2 working days from our warehouse.

Orders received over the weekend or on a public holiday will be dispatched within 1-2 working days.

We use Australia Post to ship orders.

You will receive details via email to track your order.

On a rare occasion, there may be a slight delay with despatching due to stock availability. This delay is usually a maximum of 1 week.

Contact our friendly team
Telephone 08 9201 5100
Email reception@dietbydzyne.com.au

Contact our friendly team
Telephone 08 9201 5100
Email reception@dietbydzyne.com.au

If your order has already been despatched there may not be an option to make changes to that specific order.
If your order is yet to be despatched we will do our best to accommodate changes to the order.
Contact our friendly team
Telephone 08 9201 5100
Email reception@dietbydzyne.com.au

2 / 375 Charles Street North Perth, WA 6060

We offer a range of Australian made products, and we also source the highest quality products globally.
Please refer to each specific product in our shop for further details, including ingredients and nutrition information for all food products.

Telephone 08 9201 5100
Email reception@dietbydzyne.com.au

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